Returns

You have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 14 calendar days from the day after you received you order.

1. You must notify customer care in writing of your wish to cancel the contract for your entire order any time after your order has been placed, up until 14 calendar days from the day after you received you order. Email: info@tresormaison.com

2. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at TresorMaison.

3. Please note that you must cover the cost of the return shipment and any other Import Fees that are incurred on the package.

4. All items must be returned unused and from the country that the order was delivered to.

Items should be returned new, unused, and with all TresorMaison and designer garment tags still attached. Returns that are damaged, soiled or altered will not be accepted and may be sent back to the customer.

Where provided, any designer packaging such as authenticity cards, dust bags and tags should be included with your return.

5. We will refund the full value of your order, including shipping costs, within 14 days of receiving the items back. Please, pay your attention that the consumer pays for shipping of returned items.

How to return

Just write a letter to info@tresormaison.com, we will send you the address to return the items. Send your item(s) back to us within 14 days.

Receiving a refund

Your refund will either be credited to the original purchaser's credit card or Moneybookers or PayPal account.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through TresorMaison. However, you may be able to recover these by contacting your local customs bureau directly. In most countries you may apply to receive the duty fees back showing the return proof.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Late returns

Your item(s) should be sent back to us within 14 days. Returns outside these timeframes will not be accepted. 

Important information

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

We prefer that items are returned to us via FedEx to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. 


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