Enjoy FREE worldwide DELIVERY on orders over 160 Euro!

What courier do we use?

We use FedEx - a global market leader in international express, overland transport and air freight.
For RUSSIA, shipping will be made with the Russian's postal service due to Russian customs regulations.

Delivery time:

Europe:
1-5 days
USA, Kanada: 3-5 days
Russia: 4-12 days
Latin America: 4-6 days
Asia, India: 3-6 days
Africa, Oceania: 4-6 days

INSURANCE

Tresor Maison insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Tresor Maison and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 36 hours on working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Tresor Maison is not responsible for any delays caused by destination customs clearance processes.

Important information

 1. Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you

 2. We do not ship to PO BOX and military addresses since we always ship registered packages.

 3. Shipments usually ship the next business day after the placement of the order. When a shipment leaves our distribution center, an email with your unique order number will send to your email address.

 4. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

For orders in the European Community, delivery will take 2 to 5 working days and to remote destinations up to 7 working days.

For orders outside the European Community, delivery can take up to 7 working days for prime locations and up to 14 working days for remote and distant areas.

 When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

 Shipments to Gaza - All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

 Delivery to Brazil - Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF) in order to clear customs. To speed up the process and avoid any possible delays, please have this information available when our shipping partner contacts you.

 
Insurance

All orders are insured for theft and damage while in transit. Once a package arrives, you should check the protective seal that it is not broken and in general inspect the package for obvious damages. If you notices anything of the above either refuse delivery or state the alleged damage on the paper that you are asked to sign for delivery. If you write such damage on that paper, our insurance covers you. If you fail to write it, then our insurance does not cover you. In any way, our insurance does not cover the order after delivery has made.

Taxes and Duties

Countries of EU do not pay any taxes:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Other countries: The recipient of the order will be liable to pay any taxes or duties imposed by the country’s customs you are shipping to. Payment is obligatory in order for the shipment to be released from the customs. Please keep in mind that since we do not have control over these charges, we cannot advise you what these charges will be. It is your responsibility to check with your local custom’s agents for any charges they might impose on the products you order from us. In case of money back refund, taxes and duties charges from countries other than European Community countries, are not refundable by us. In case you do not pay any local customs duties and as a consequence the package returns to us, then a money back refund will be issued to you, using the same method of payment less the shipping and other costs.

 Packaging details

All orders will be packed in TresorMaison gift boxes and placed in our shipping box.

 


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